Shipping & Returns

SHIPPING RATE

A $10 flat-rate shipping fee applies on all other orders that total value is under $98.99. 

We offer FREE SHIPPING on all orders valued over $99.00 within Australia. 

ORDERING ONLINE

It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.

DELIVERY LOCATIONS

We currently deliver to Australia Only. 

DELIVERY TIMES

Orders are dispatched within 2 business days. Most orders will arrive within 7 business days. 

We will endeavour to deliver within the specified delivery period at the time of your order. You accept the risk that occasionally, due to circumstances which we have not foreseen, delivery times may be longer than times nominated and paid for by you.

ORDER ENQUIRIES

If you have not received your shipment within 7 business days from placing your order, or you have any other order enquiries, please email us at info@splashvodka.com.au

DELIVERY PRE-CONDITIONS

We will not deliver unless all requested delivery details are given when you place your order.

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.

We will not deliver your order if we consider any delivery circumstances may be unsuitable for any reason, including because any likely recipient of the ordered products appears to our delivery personnel to be under the influence of alcohol or drugs, under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable for any reason (including because they may be under 18 years).

We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.

RISK

You agree that risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).

DELIVERY RETURNS/NON-COLLECTION

If having commenced delivery of your order and we then have to return any ordered products to our facility, we will contact you to arrange re-delivery or collection from our site at your expense.

You can email us about any non-delivery or Pick Up collection matters at info@splashvodka.com.au

CANCELLATION REQUESTS

'Change of Mind' refunds are not available.

Cancellations requests must be made before order fulfillment. If not, the full amount is charged.

Faulty goods must be returned within 14 days to us. Please contact us immediately on info@splashvodka.com.au to inform us of faulty goods received.